Rescue RestorationFire Damage Restoration in Wylie, TX

Jury is still out might improve might get worse. It has been 6 months + . Between them and insurance, my patients are very thin.

I cannot recommend this remediation company highly enough for their exceptional handling of our mold issue. From start to finish, their professionalism and dedication were outstanding. Megan Pio was our primary point of contact throughout the project, and she was absolutely phenomenal. What truly set her apart was her consistent communication and follow-up throughout the entire remediation process. She stayed on top of every detail, keeping us informed at each stage and ensuring nothing fell through the cracks. We never had to chase her down for updates—she proactively reached out to let us know about progress, next steps, and timeline adjustments. Her responsiveness was remarkable. Every question we had was answered promptly, and she made what could have been a stressful situation feel manageable and well-controlled. Megan demonstrated genuine care for resolving our mold issue thoroughly and correctly, not just quickly. The quality of their remediation work matched the excellent customer service we received from Megan. The team was meticulous, professional, and clearly took pride in doing the job right. If you’re dealing with a problem and need a remediation company that will be attentive, communicative, and reliable from beginning to end, this is the company to call.

I wouldn't recommend this company. Came out for a quote and instead of explaining and going over the quote they just gave a price. Our mistake was not asking for more details initially. But we did call to receive a more detailed invoice after paying a deposit. They proceeded to come out and do their work and bring out another estimator for other work and we still didn't receive the detailed invoice. We called and emailed multiple times and started to felt like we were getting scammed. Communication wasn't great and we had to reach out for everything. When they were coming out, again for the invoice and when they were charging us for the work. The work needed was leak detection and cut out the wall because we had mold. A lot of the items charged just seem unnecessary. The 2nd estimator came out for drywall repair after the other tesm cut the wall out. Just over priced for a small area and quoted over 1,000 and found quality work under $600. Not to mention we even reached out to the first estimator for the detailed invoice and he seemed shocked we were even asking and didn't know what to say. They also left some items here and didn't dispose of everything like we were charged for.