Frontier Services Group (Formerly Known as USA Restoration Pros)Fire Damage Restoration in New Braunfels, TX

Frontier Restoration did a great job with our water mitigation. Special thanks to Marcus and Omar who performed like pros and clearly communicated what they were doing every day. Thank you!

From initial response to final payment, USA Restoration Pros live up to their 5-star rating. Our water heater is on the attic and we had a water leak inside the ceiling and walls of a spare bedroom go undiscovered for nearly a month. When we found the wet wall, we called USA and Claudio responded almost immediately along with EJ, one of the water mitigation techs. They explained the process to dryout the wet areas and started immediately. Since USA is a preferred vendor with our insurance company and has wonderful Google ratings, I felt comfortable from the start. We also hired them for the second part of the repair, the reconstruction. Erika conducted a thorough examination of the mitigation and provided a detailed estimate. She also let us know what to expect during the 3-4 day repair period. Paul and his brother expertly completed the actual repair. The were respectful of our time and our home during the entire process. They showed up on time, laid paper to protect the wood floors and carpet, and again let us know what to expect each day. No one wants to deal with a water leak but USA Resortation Pros made the experience as good as one could want.

Since USA Restoration Pros has refused to clean up the trash after a roof replacement and have ignored my attempts to contact them I will have to try to do so here. To who it concerns at USA Restoration Pros: Please send out a crew to finish the clean up from the roof replacement that was finished on 5/28/25. I have received complaints from neighbors about the debris and I had to purchase a magnet broom to clean up the nails to be able to use my yard or driveway. Since the tarp with the tiles and debris remained on my lawn for nearly a week during a heat wave, large parts of my lawn have died. During the repairs, one of my string LED lights was destroyed, plants were damaged and the outdoor weather electrical outlets were left open which tripped the GFCI. After I filled a garbage can with roofing tiles following neighbor complaints on June 1st, your crew did pick up the tarps and the remaining tiles however a significant amount of trash and equipment, including nails,drip edge, ladders, gloves, coffee cups, etc., still remain. Further, I had to repair my fence panels and gate that were dismantled by your crew. The gate was dismantled because I was not informed of the start date of the repair or asked to unlock the gates until after repairs began. All gates were left open by your crew following the repairs. Richard has stated that the window screens for the final repairs will take 2 to 3 weeks to fabricate however this is an unacceptable amount of time to wait for the clean up. Please inform me when a clean up crew will be able to stop by and I will unlock the gate.