Zenith Disaster Clean UpFire Damage Restoration in Houston, TX

After experiencing a fire in our home, we were overwhelmed and didn't know where to start. The team at Zenith Disaster Clean Up responded quickly, explained the entire process, and treated our property with care and professionalism. They handled the fire damage cleanup, smoke odor removal, and restoration work efficiently, keeping us informed every step of the way. Their crew was respectful, hardworking, and truly went above and beyond to help us during a stressful time. The quality of work exceeded our expectations, and our home looks better than ever. If you're dealing with fire damage and need a company you can trust, I highly recommend Zenith Disaster Clean Up.

Zenith Disaster Clean Up did an excellent job after our fire damage. Their team responded quickly, explained the process clearly, and treated our home with care and respect. They handled the cleanup professionally, removed the smoke odor, and helped make a stressful situation much easier. I highly recommend them for fire restoration services.

I initially contacted Zenith after Hurricane Beryl in 2024 to complete a free estimate for water damage at my home. They submitted an estimate to my insurance company, but when the adjuster requested a formal quote, Zenith was unable to provide one. As a result, my claim was denied. After seeking legal counsel, my claim was finally approved in 2026. Unfortunately, legal fees consumed a significant portion of the funds, leaving me unable to move forward with Zenith due to cost. I reached out to request a simple letter confirming that they would no longer be the contractor so I could proceed with another company within my budget. At that point, I encountered serious issues with a representative named Ehis. He delayed responding to me after promising a callback and then spoke to me in an unprofessional and disrespectful manner. During multiple conversations, he raised his voice, made dismissive statements such as “I run this business and everything goes through me,” and incorrectly claimed that the insurance funds belonged to Zenith simply because they provided a free estimate. We scheduled a meeting for Tuesday, May 25 to formally terminate the relationship. However, on May 23, after I left an honest review about my experience, he called me at 9:30 a.m. and again spoke disrespectfully, stating I had no right to leave a negative review. He told me to meet him at the office after 12:00 p.m., but when I arrived at approximately 1:30 p.m., the office was closed with no one present. When I called again, he stated he had already left for another client and instructed me to email my personal documents instead—then hung up the phone. I had three witnesses with me who overheard these interactions. This experience has been extremely frustrating and unprofessional. I expected basic courtesy and clear communication, especially given the circumstances surrounding my claim. Instead, I was met with hostility, lack of accountability, and poor follow-through. Based on my experience, I strongly recommend exercising caution and considering a more reputable and professional company. Word to the wise, the positive reviews may be fake.