North Texas RestorationFire Damage Restoration in Dallas, TX

NTR delivers what it promises and does not promise what it cannot deliver. It is refreshing in this day and age when disaster strikes in what is likely a family's greatest physical investment--their home. This is the situation we found ourselves in during the fall of 2023. A small leak behind a wall in the kitchen led to the development of mold. The original company we hired to perform the remediation and restoration was less than honest. After 3 months of frustration with them, we called North Texas Restoration. That same afternoon, Don was standing in our now-destroyed kitchen, accessing the mess left behind by the previous company and walking us through the process he would follow. Don patiently answered every question, listened to what we would love our kitchen to look like, and offered suggestions (99% of which we went with without one iota of pressure on his part). He explained his background in the industry and why he chose to establish NTR (the industry needs good, honest people who will help others when disaster strikes). Standing in our kitchen, we felt the burden lifting off our shoulders. Before he left, we understood the timeline for the completion of the project, our budget, etc. Two days later, his team was in our house doing the "move out," tearing out the mess left behind by the other company, etc. We received regular progress reports via phone calls and text messages. We were allowed to come and see the progress made. He promised we would return to our house by April, and he and his team delivered. If you were to walk into our home today, you would never suspect our kitchen was once a disaster area. What you would notice is how beautiful it is. Our experience with NTR was so positive that we would never consider having anyone else work on our home. We are already discussing having them back in to work on the master bathroom! If you are reading this review because you are looking for someone to provide restoration work, DO NOT hesitate to call North Texas Restoration. You honestly cannot go wrong with NTR. If you are reading this review because you are looking to have work done in your home "just because", DO NOT hesitate to call North Texas Restoration. Don and his team treat you like family. They do the work properly and take great pride in doing so.

We have several years of working together and they have always been great. From communication, quality, and pricing. We hope to continue working on many projects together because we know the end results are always flawless. I highly recommend them for any of your remodeling or restoration needs. We’ve been honored to work with them for both things and are highly impressed with all of the knowledge, expertise and customer service they always provide. Thanks for being wonderful and a pleasure to work with! Keep up the great work.

Cruise Chaos to Calm: North Texas Restoration to the Rescue! In Texas, we don't get much winter weather, but when we do, it sure knows how to make a mess. During the last big freeze, my family and I were soaking up the sun on a cruise in the middle of the ocean, blissfully unaware of the chaos unfolding back home. That is until my neighbor started blowing up my phone, frantic that water was pouring out of my house like Niagara Falls—from both the front and back doors. This is not the kind of news you want to receive when you're surrounded by miles of water, with spotty phone service, and no idea what's happening. I tried logging into my security cameras, but with the power out, they were as useful as a screen door on a submarine. To top it off, our electronic locks were frozen solid, so my poor neighbor couldn't even get inside. It was a recipe for disaster. Enter North Texas Restoration. After a not-so-helpful encounter with the first company my insurance, USAA, recommended (hello, automated phone service), I hit the jackpot with the second call. A friendly, reassuring voice answered the phone, calming my frantic nerves in seconds. They told me to focus on enjoying my vacation, assured me that my insurance was solid, and promised to take care of everything. And boy, did they deliver! My neighbor said their team was on-site within 45 minutes, working magic to get the lock unfrozen, shutting off the water, and assessing the damage. While I was still in vacation mode, I was able to log into their collaboration portal, where I could see real-time updates, photos, and videos of their progress. It was like having a personal restoration reality show on my phone! Every time I checked, there was new information, and by the time we docked, they had everything under control. Six days later, when we finally made it home, North Texas Restoration had done it all. The house was dried out, the frozen pipe was repaired, and the place was ready for the rebuild team. They had even packed up our entire home, storing everything in pods so perfectly that the essentials were right there when we opened the doors. It was like they knew exactly what we'd need, right down to the socks! Their estimate was so detailed, it was like reading a novel—except way more exciting because it meant we could finally get back to normal. They'd already met with the adjuster, who accepted their rebuild estimate on the spot. The whole process was as smooth as butter, and our adjuster even told us he was so impressed with their work that he wouldn’t be holding back depreciation—he deposited the funds that evening. From start to finish, the North Texas Restoration team made what could have been a nightmare into a stress-free experience. The communication was stellar, the organization was top-notch, and the quality of their work blew us away. Special shoutout to Don, Jason, Juan, Lance, Gina, Alex, and especially Pam for their hard work, dedication, and genuine care. After this 7-month journey, they feel like family, and we couldn’t be happier to have had them on our side. And we can't forget Alex—thanks for suggesting that doggie door! Our fur babies, Ziggy and Cooke, are loving it, and it’s truly a game-changer. From the bottom of our hearts, thank you, North Texas Restoration. You turned a potential disaster into a dream homecoming. If you’re ever in need of restoration services, look no further—this team has got your back! With gratitude, The Mayes Family - Sharrod, Lilly, Little B, Cooke, and Ziggy A view of our kitchen after the water had run for God only knows how many days, and the end result of the final repairs. I gotta say Don made our kitchen look 10,0000 times better than before the freeze. From a horrible tragedy into a blessing!