Paul Davis Restoration of Greater KnoxvilleFire Damage Restoration in Knoxville, TN

While they are very nice people, Paul Davis is an utterly terrible restoration company. It seems they hire shoddy workers who have no idea what they’re doing, and there were at least 5 instances where we had to call them to come fix the mistakes they’ve made during the restoration process. While thankfully, almost under our supervision, they did fix their mistakes, it’s ridiculous that we had to make sure everything was done right for the amount of money we gave them. From installing an entire shower wrong, leaving paint splatters on glass doors and even ceiling fans, absolute embarrassing trim work around doors and floors (a 12 year old could do better), fitting a kitchen sink crooked and leaving it, installing counter drawers backwards (how does that even happen?) to terrible flooring work, I wouldn’t recommend this company to my worst enemy. As harsh as it is, I have been baffled at how bad they have been at doing their jobs. Their employees were trusted in our home and not only did they slack off and give it the old “good enough” treatment, their employees STOLE ladders and other tools from our home that had been in our family for many years, up to the point that I felt the need to take important things with me when leaving the house while they were working, in fear that they would steal more from us. If it was up to me, they would have been dismissed from day one. Josh was the one who we dealt with and it seemed like he couldn’t care less what happened to our home during the renovation process. I know Paul Davis is a respected company, but the East Knoxville/Tennessee branch is absolutely terrible. Like I said, I wouldn’t wish this company on my worst enemy, and hopefully this review can help someone else from receiving the same treatment we got. please take your money elsewhere. Absolute dumpster fire of a company. Photos attached are of trim that they never came back to fix.

Found out I had black mold under my shower. John, Greg and Juan removed the mold, treated the area and rebuilt my bathroom. Great job, my bathroom is gorgeous.

Josh and his team are excellent! They helped one of my flooring customers with replacement of their rotten subfloor and floor joists. The work was done quickly and correctly and all at a reasonable price! They were quick and efficient with communication and very thorough in bidding the project! I would not hesitate to refer customers to them again in the future! Thanks!