SERVPRO of ChattanoogaFire Damage Restoration in Collegedale, TN

I had a very big water damage situation in my home. The first person I met from Servco was Steven H he was awesome, very personal and very professional as well. I meant many others three of you guys and they’ve all been great Brian CO from litigation has also been very professional and explained to me exactly what point my floors and walls are at and drying. I feel very comfortable with Servpro now. and if I ever have any other kind of issue, I will definitely go back with them I also want to mention Haley Tevin Esvine and Steven This was another crew that came out to pick up equipment and check my flooring to make sure it was dry very professional And knew exactly what they were talking about There hasn’t been a part of the process that they haven’t kept me up on and let me know exactly what’s going on. They had several different crews I wish I had everyone’s name but these are just a few of the names that I have.Hailey being the supervisor, the guy really respected her and listen to what she had to say. She’s a tough girl And let’s not forget it the repair side they’ve been amazing. They’ve gone above and beyond Aspect, Jamie, and Doni Have both worked amazingly to get my house back in order and get my wife back. They did amazing job to my bedroom. It looks and smells brand new now. I’ll have to get the rest of the house done to match My bedroom. They’ve gone above and beyond in every aspect of trying to get this Job finish. DonI Has done everything possible with the insurance company to get things to where I would not have to worry about it they’ve touch and kept me in the loop with everything? Thank you so much for everything and I highly recommend Servpro for any repair or demolition that you need

Very unprofessional company. They were the 1st company that I called when I had a sewage back up in my basement. They came, started the "drying" process. We were told 2 weeks the machines were to stay at my house. They stayed 5 weeks because other jobs took priority over mine!!! How do they determine that??? And were the machines were left longer because we were charged by the day?!?!?!! During the initial visit and a small part of the demo, they failed to cover my sofa and other furniture while sheetrock was being cut away from The walls. Leaving a dusting of sheetrock on my furniture. When I asked why they didnt cover it the guy's reply was "my bad". I would NOT recommend them, or if you do use them, make sure you have it in writing exactly what they are going to do, then make sure they do it! Ya live and learn, just costs alot more money.

I contacted Servpro on a Saturday afternoon expecting to hear from someone on Monday. I heard back from Steven within 15 minutes or so. He came out made an assessment Monday and had his team here on Wednesday. All the damage was mitigated by Wednesday afternoon which was important to me because we had guests coming that day. Ethan and his team were quick and efficient. Haley and Clinton came every day to follow up on the progress. They communicated very effectively and addressed any concerns I may have had. Everyone I worked with had a very pleasant personality and were easy to work with. I would highly recommend Servpro. Their customer service is spot on.