About This Company
Restoration 1 of The Low Country is your trusted fire damage restoration specialist serving North Charleston, SC and the surrounding Lowcountry region. With over 15 years of industry experience, our IICRC-certified team provides comprehensive restoration services including fire damage restoration, water damage recovery, smoke damage cleanup, and structural drying. Available 24/7 for emergency response, we understand that disasters don't wait for business hours. Our knowledgeable staff, including specialists like Amanda and DJ, coordinates every detail of your restoration project while working directly with your insurance company to streamline the claims process. We serve both residential and commercial properties throughout a 50-mile radius, delivering expert restoration solutions when you need them most. Restoration 1 of The Low Country combines certified expertise, rapid emergency response, and compassionate customer service to restore your property and peace of mind.
Services
Services Offered
Full-service fire and smoke damage restoration for residential and commercial properties.
Fire Damage Assessment
Structural evaluation and damage documentation for insurance claims.
Smoke & Soot Removal
Dry and wet cleaning methods to remove soot from all affected surfaces.
Structural Cleaning
Deep cleaning of walls, ceilings, and framing to remove fire residue.
Content Restoration
Cleaning and deodorizing of salvageable personal property.
Deodorization
Thermal fogging and hydroxyl generation to eliminate smoke odors.
Board-Up & Tarping
Emergency securing of openings to prevent weather and security intrusion.
Restoration1 did a wonderful job handling the water damage from a burst pipe in my home. The team that helped me was Justine, Jaylen, Peyton, and James. They were all professional and hard working. I feel like they had my best interest at heart. Justine in particular was out standing!
Beware. If wake up and find that your ceiling is leaking and you don't know what to do, restoration 1 will come in and give you a high pressure sales pitch to pay them the cost of your deductible without actually giving you any info or written quote about how much things will cost. I knew it was a high pressure sales situation but I didn't know what else to do so I signed the papers. The salesman Von, misrepresented what the company does. He said that if we went with this company we would get everything done and back to normal soon. It would cover drying and repairing the ceiling. Now, I have found out, after a week of drying the ceiling that removal of the damaged ceiling is all that they cover. It is my responsibility to figure out a contractor and get it actually fixed. When I spoke with an employee, they said that Von says those things because the Columbia restoration1 company cover all the services including repairs and painting. However, the low country restoration 1 doesn't. The only reason that we knew we needed to contact a contractor to fix the repairs is because they were taking the damaged ceiling out and I asked when the new ceiling was going to get repaired. I have yet to see what the itemized bill looks like, so we will see how much this actually cost. But I feel duped, and slighted. And I also think it is a horrible business practice to not have a formal pay structure that you can show a client to make them aware of the cost of the services. The only positive is that they were really fast to come in and get equipment in for the drying of the ceiling.
Having my entire downstairs flooded was very stressful. But Justine, Jaylen and James were wonderful. They were very knowledgeable, efficient and so patient and supportive with my many questions and worries. I highly recommend Restoration 1.
Reviews pulled from Google · Refreshed monthly
About Restoration 1 of The Low Country
Restoration 1 of The Low Country is your trusted fire damage restoration specialist serving North Charleston, SC and the surrounding Lowcountry region. With over 15 years of industry experience, our IICRC-certified team provides comprehensive restoration services including fire damage restoration, water damage recovery, smoke damage cleanup, and structural drying. Available 24/7 for emergency response, we understand that disasters don't wait for business hours. Our knowledgeable staff, including specialists like Amanda and DJ, coordinates every detail of your restoration project while working directly with your insurance company to streamline the claims process. We serve both residential and commercial properties throughout a 50-mile radius, delivering expert restoration solutions when you need them most. Restoration 1 of The Low Country combines certified expertise, rapid emergency response, and compassionate customer service to restore your property and peace of mind.
Company Details
- Founded
- Est. local business
- Service Area
- North Charleston + surrounding SC
- Hours
- 24/7 Emergency Response
- Jobs Completed
- Verified via Google Reviews
- Certifications
- IICRC Certified
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Certifications
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