Paul Davis Restoration of Greater ColumbiaFire Damage Restoration in Lexington, SC

Paul Davis Restoration, with Topher Daniel as our project manager, did a perfect job. Topher kept us informed every step of the way, and chose excellent contractors for drywall repair, painting, and carpet replacement. He checked behind everyone to make sure the job was done right. Unlike many restoration projects I have heard about, all of this was completed quickly. The Paul Davis Company was chosen for us by USAA insurance, but if we have any future repair projects I would ask for them again.

I am extremely disappointed with Paul Davis Restoration of Greater Columbia and how our restoration process has been handled. The initial visit took place on November 13, 2025, with Topher Daniel (Recon Estimator). During that visit, he explained the process and stated he would return once mitigation was complete. My husband notified Topher on November 18, 2025 that mitigation had been completed, and again on November 24, 2025, after we received confirmation from USAA that payment was issued and approval was given for Paul Davis Restoration to begin the restoration process in our home. Since then, communication has been awful. We were understanding and took into consideration that the holidays were approaching, but there was ample time to at least initiate the project or provide clear communication. Multiple areas of our home were affected by the leak, including two bedrooms, the hallway floor and wall, and the bathroom floor. As of now, our toilet is still sitting in the hallway, which speaks volumes about the lack of urgency. Finally, on December 9, 2025, we met with Miles M., Project Manager, to discuss and select flooring. A week later, Miles dropped off two boxes of flooring for the bathroom. During that visit, I asked for a start date and was assured the project would begin the following week (December 21, 2025), with a few days off for the holidays — which we were completely fine with. However, there has been zero communication since then. Today is January 5, 2026, and no work has been started, no updates provided, and no follow-up communication initiated. If Paul Davis Restoration of Greater Columbia did not have the manpower or staff to complete this job, they should have declined it rather than accepting payment from USAA and leaving our home in this condition. This entire experience has added unnecessary stress to an already difficult situation. I truly hope USAA thinks twice before referring this company again.

I give them two stars because they did a great job on my flooring and painting. However the kitchen remodel was horrible. The cabinets and counters look like amatuer work at best. Cabinets have since fallen apart and had to get fixed. I had them come back several times to fix and sent multiple pictures. I was told my insurance wasn't providing them enough money and told that the person they brought in was claiming he was losing money. This is not my problem. Fix it right the first time. In the end they said there was nothing they could do and cut me a check. Never use this place for kitchen work.