Rochester RestorationFire Damage Restoration in Rochester, NY

I called Rochester Restoration on a Saturday afternoon to request their remediation services after a major portion of our home was damaged due to a refrigerator water line bursting. They answered my call and they had a representative at our house on Sunday morning. They offered to come out Saturday evening, but they came on Sunday at my request. They were very thorough in the mitigation of the water damage and mold prevention. Their employees were very polite and respectful. The mitigation work they performed was extensive. They identified and catalogued damaged items. They packed, boxed, labeled, and moved household items and furniture into an on-site storage unit that they provided. They then removed all damaged flooring, cabinets, and drywall. They worked directly with the insurance company, and we never received an invoice or had any out of pocket expenses for their services. Four months later, upon completion of the rebuild/restoration work, they returned to move all stored items back in to the house. I would definitely recommend Rochester Restoration to anyone in need of the services that they provide. We liked the fact that they are a locally owned business, and we really appreciated the personal attention that they afforded us.

Herbert and Kevin did an awesome job opening up wall and ceiling to address water damage from an ice dam. Then Marcus and Logan came to remove fans and dehumidifier with efficiency. Quite satisfied :)

Rochester Restoration was absolutely incredible when we needed help fast. We were dealing with an unexpected emergency, and they responded quickly, communicated clearly every step of the way, and handled everything with professionalism and care. Their team did excellent work and made a stressful situation so much easier to navigate. I truly appreciated how responsive and organized they were from start to finish. I would recommend Rochester Restoration any day without hesitation!