About This Company
Blue Bear Restoration, Inc. is a leading fire damage restoration company serving Rochester, NY and the surrounding region. Specializing in comprehensive fire damage restoration, water damage mitigation, and emergency cleanup services, Blue Bear Restoration responds rapidly to property emergencies with professional expertise and compassionate service. The company offers 24/7 emergency response for residential and commercial properties, utilizing advanced dehumidification and extraction equipment to restore homes and businesses to pre-loss conditions. With a 4.9-star rating from 197 customer reviews, Blue Bear Restoration is known for exceptional customer service, quick response times, and insurance coordination assistance. Their experienced team provides thorough assessment, restoration planning, and meticulous restoration work for fire, smoke, water, and flood damage. Serving Rochester, NY 14615 and a 50-mile radius, Blue Bear Restoration is the trusted choice for emergency restoration needs.
Services
Services Offered
Full-service fire and smoke damage restoration for residential and commercial properties.
Fire Damage Assessment
Structural evaluation and damage documentation for insurance claims.
Smoke & Soot Removal
Dry and wet cleaning methods to remove soot from all affected surfaces.
Structural Cleaning
Deep cleaning of walls, ceilings, and framing to remove fire residue.
Content Restoration
Cleaning and deodorizing of salvageable personal property.
Deodorization
Thermal fogging and hydroxyl generation to eliminate smoke odors.
Board-Up & Tarping
Emergency securing of openings to prevent weather and security intrusion.
Blue Bear Restoration was incredible to work with during a very stressful time. I had water damage in my kitchen, and what really stood out was their compassion. Everyone on the team was kind, patient, and truly seemed to care—not just about the work, but about me and my home. They made a difficult situation so much easier to handle. They also worked directly with my insurance company, which took a huge load off my plate. I’m so grateful for their help and would absolutely recommend them.
The initial tech that came to my flooded basement was great. Documented everything, setup a dehumidifier for me and let me know more people would come tomorrow to put in air blowers and more dehumidifiers. I already removed the standing water, it was only wet drywall/carpet at this point. Texted me the next day they had a busy schedule and couldnt get me in, fine, next day same thing. After a week 1/2 of texting when someone would get to me they finally sent me a random email with an estimate to demo my entire basement for 15k that included 31 air blowers in my 1200 sq ft basement. Called them and asked to give me a quote for just drying the basement, told me the majority of the quote was the equipment being put down and it was "only a couple hundred dollar difference" and wouldn't do it. Did the math on their quote and the drying would've only been about 5k. Told them to come take their dehumidifier and leave. When they were here the person picking it up said "yeah this should've been done a week ago" really? That's why I called you a week ago. Rented my own dehu and air blowers to dry it myself. After a week my basement is completely molded over from wet drywall. Hired a new mitigation company to remove the mold and they're only charging me 3k! Thanks Blue Bear!
A couple of weeks ago I had a hot water tank leak that went under my hardwood floors in my basement. I called Blue bear restoration and they were out there very quickly with dehumidifiers and fans taking care of the problem. They were very concerned with my house, they treated it as their own. I felt very confident in their ability to take care of the problem and deal with my insurance company. Everything went very, very smooth. I would definitely recommend them to anybody. Jane
Reviews pulled from Google · Refreshed monthly
About Blue Bear Restoration, Inc.
Blue Bear Restoration, Inc. is a leading fire damage restoration company serving Rochester, NY and the surrounding region. Specializing in comprehensive fire damage restoration, water damage mitigation, and emergency cleanup services, Blue Bear Restoration responds rapidly to property emergencies with professional expertise and compassionate service. The company offers 24/7 emergency response for residential and commercial properties, utilizing advanced dehumidification and extraction equipment to restore homes and businesses to pre-loss conditions. With a 4.9-star rating from 197 customer reviews, Blue Bear Restoration is known for exceptional customer service, quick response times, and insurance coordination assistance. Their experienced team provides thorough assessment, restoration planning, and meticulous restoration work for fire, smoke, water, and flood damage. Serving Rochester, NY 14615 and a 50-mile radius, Blue Bear Restoration is the trusted choice for emergency restoration needs.
Company Details
- Founded
- Est. local business
- Service Area
- Rochester + surrounding NY
- Hours
- 24/7 Emergency Response
- Jobs Completed
- Verified via Google Reviews
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