716 Clean Up & RestorationFire Damage Restoration in Niagara Falls, NY

After dealing with over a month and a half of stress from mold and water damage that was left throughout my grandmother’s house by Simply The Best Cleaning Services, we were completely overwhelmed and exhausted. I submitted a request on a Saturday, and Annette called almost immediately. Her communication, professionalism, and reassurance instantly relieved so much stress for both my grandmother and me. She sent a worker that night to assess and their team came that following Monday, got right to work, and completed the job without any issues. They were thorough, respectful, and truly cared about making sure everything was handled properly. What stood out the most was that they even came back for a follow-up to ensure all of the mold was fully taken care of and that we were satisfied. It’s rare to find a company with communication skills this good and a team that genuinely stands behind their work. I truly appreciate everything they did for us and would absolutely recommend them to anyone needing mold remediation services.

I had a water pipe burst in my attic that led to major water damage throughout my home. I googled a Restoration company and Servpro was the first company that came up so I hired them to help with the mitigation process. Boy was that the biggest mistake of my entire life. They were completely negligent for the first 72 hours and almost ruined my house. Luckily I came across 716 Clean Up & Restoration and had them come takeover this job. They saved my entire life, and especially my home! They were so professional, and so kind. Amazing communication throughout the whole process with Annette (sorry if this name was misspelled). She was extremely helpful, informative, and truly cared about me as a client… from the very first phone call and every single step of the way afterwards, she is the best. Aaron is the one who came to my house to initiate everything. He is an incredible worker. He got down to business immediately and continuously steered me in the right direction. Extremely helpful, knowledgeable, and just an amazing guy, the epitome of who you want helping you out in a terrible situation like this. Steve also was tremendous in this process. He went to bat for me with my insurance adjuster tooth and nail. I cannot say enough good things about 716 Clean Up & Restoration, from top to bottom. If you ever need a company to help you in a situation like this, make sure you give these guys a call immediately. You will not regret it.

We had significant water damage in our basement and I can’t say enough good things about 716 Clean Up & Restoration. From the first phone call to the final cleanup, they were professional, responsive, and extremely knowledgeable. They showed up quickly, explained exactly what needed to be done, and got right to work. The crew was respectful of our home, worked efficiently, and kept everything clean throughout the entire process. They handled the water removal, drying, and restoration flawlessly and gave us peace of mind during a very stressful situation. Our basement looks better than it did before the damage. If you ever deal with water issues, this is the company you want to call. Highly recommend!