Ultimate Choice RestorationFire Damage Restoration in Las Vegas, NV

Gabriel from ultimate choice restoration restored my kitchen cabinets, removed popcorn ceiling from my hallway and replaced the ceiling in my bathroom. He did such an awesome job. I would recommend Gabriel and Utimate Choice Restoration to anyone. This is second time that I have used this company. They did such an awesome job the first time, I called them immediately when I needed more work on my house. Thank you so much Gary

Unfortunately, our experience with this restoration company has been extremely disappointing. From the beginning, there was a lack of clear direction, communication, and follow-up. We were left unsure of what work was being done, what to expect next, and received little guidance throughout the process. Most concerning was that an individual who is not directly employed by the company was sent to our home to perform work, especially concerning given that we had given this company permission to enter the property while we were at were but then they sent an “independent contractor”. This alone was unsettling. During that visit, he entered our master bedroom multiple times with no explanation or reason, and when questions were asked, he avoided answering by repeatedly walking away downstairs. This behavior felt unprofessional and uncomfortable. After remediation work yesterday, our home was left with an overwhelming bleach/chemical odor, and no recommendations or safety guidance were provided regarding ventilation, air quality, or whether it was safe to remain in the home, especially concerning given that mold remediation was involved. This has been an incredibly scary situation for our family. Recently learning there is mold in our home, and having a 6-year-old child. In a situation like this, transparency, communication, and simply being treated like human beings would have gone a long way. Unfortunately, that was lacking throughout this process. Overall, the lack of transparency, poor communication, and concerning conduct have left us feeling uneasy and dissatisfied. This is not the level of professionalism or care we expected when trusting a company with our home and family’s safety.

My HOA sent this company and right off the bat dealing with Shelly in the office made the whole ordeal go smoothly. The first crew was Geronimo's' crew and they all came ready to work and they did. They found the major leak caused by the upstairs unit and fixed it promptly. For the rebuild they sent Joseph and Christian and on the 2nd day they called them away 😔and sent someone who showed up but just didn't care like the others. He assumed and didn't ask. Steve the owner is great and listens and understands. He sent Joseph to fix the mess ups and Joseph is the right guy and he can fix anything. I'm still finding things Jeff did badly but I will just live with them. I would totally recommend this company but just speak up immediately if you don't like something. Thanks UCR for putting up with me.😉