Paul Davis Restoration of Las VegasFire Damage Restoration in Las Vegas, NV

Signigicant Water damage due to improper faucet installation by Angi Pros and due to faucet leaks in upstairs master bathroom dual sinks and upstairs guest bathroom with dual sinks. A significant amount of construction restoration was done which took a considerable amount of time and patience. Paul Davis Restoration team was professional and respectful of my home, and addressed my concerns in courteous fashion. I am satisfied with the professional trades hired to fully rebuild and restore my custom made cabinet, and millwork. Homeowner insurance claim.

In summary, our furniture was relocated between rooms without the execution of a proper pack-out. During the repair process, our items were intermittently covered, yet they were still exposed to airborne dust, which settled on the surfaces of our furniture. It is important to note that we have only had our custom sectional for a duration of four months. We are still making payments on a custom sectional that we no longer possess, while the dining table and chairs have sustained damage. During this time, our dining table has served the purpose of supporting various items, remaining uncovered.This issue came to our attention when my wife was sharing images documenting the progress of our home renovations with a friend while Paul Davis was conducting the repairs. At this point, we learned that a pack-out should have been performed prior to the commencement of repairs in order to safeguard our items from additional damage. It is also important to note that we were advised not to remain in the house during these repairs due to the presence of category 3 dust resulting from the cutting of the walls. Once this information was revealed to us, we made the decision to halt further work by Paul Davis and engage the services of Elevate Restoration. I've reached out to Steve McNabb and have observed that my attempts to communicate with him have gone unanswered? In reference to Paul Davis, I informed my insurance adjuster of the situation, which resulted in your removal from the job. I must admit, I am experiencing some confusion regarding this matter. Did you not inquire about the reasons behind your reassignment during the repair process? When I initially contacted Steve, I did not receive an automated response, which is typically what I expect when individuals are away on vacation or traveling for work. It was only after I submitted this review that he reached out to me. I provided the requested time-stamped photographs, yet Steve McNabb has not responded in a span of 20 days. It is quite remarkable how your organization operates.

Paul Davis was fast, efficient and caring. We have a 3 month old at the home and they really cared about our situation. From initial contact Yvette was on top of the project with all information needed. The demo team came in with Joe taking the lead. Then came the restoration team led by Hector and his crew Jesus and Christina. All were amazing. Fast efficient work with a very quick turnaround from disaster to a beautiful restoration job completed. Thank you Paul Davis and all involved.