Carlson RestorationFire Damage Restoration in Omaha, NE

My Wife, 4 kids and I are survivors of the 2024 Elkhorn EF4 tornado. Our house was destroyed and we dealt with Carlson Restoration when restoring our house. It took them way past deadline to get completed because they kept putting us on the back burner. We showed up on move-in day last July with a crew of movers and 2 trucks, just to be told the house wasn’t ready as it had failed another inspection. We had to move all of our things into storage units and stay in a hotel with our four kids for a whole month. We also had to find someone to care for our 2 dogs and 2 cats for that month which was not an easy task. Fast-forward here to over 2 years after the tornado and there is still leftover debris in the garage, driveway, laundry room and backyard which they are refusing to come clean up. After our insurance paid them the final bottom line bill that Carlson had provided for us and closed our case down, they came back to us and said there was an “accounting error” for $800. This was only after we asked them to fix some shotty work that they did (which is a common theme for Carlson) on our sink that ended up having to be completely replaced. We believe they added the “accounting error” in retaliation for having to come do more work after already being paid. They neglect our text messages for long periods of time. Their project manager Alek told my wife he has no problem being “petty” in the past. They even put a Lien on our house over this $800 “accounting error” that was their mistake, knowing insurance had already closed our case. Knowing that we are a one income household surviving paycheck to paycheck. Now they refuse to finish their work or clean up their mess, when this is all in result of their shotty work and “accounting error”. They also did not want us to seek out the help of a mediator named Blair Friedman who helps people avoid this exact situation which was another red flag. We are a hard-working family being taken advantage of by this big company over $800. We don’t have an extra $800 laying around to account for their poor work or accountants. 100% would not recommend this company to anyone. Would give negative stars if possible.

Came home to two inches of water in the basement. One call to my Insurance adjuster and Carlson was contacted. It was all hands on deck and my mind was put at ease. Three managers arrived to access damage and quickly had solutions to the damage as well as man power and time table to solve all of my issues.all work was completed beautifully and on schedule. Could not be more pleased. Have pictures of the remodel and proudly show all my friends and family. Would not hesitate to recommend Carlson to anybody I know.

Did not prep my flooring thus causing me major problems just two years later. I highly recommend you do NOT hire this company. There is NO situation available because you went to the flooring company and discussed this with them. They will not repair your flooring work. As for the warranty you should have completed the work promised and pay for.