American Water Damage of BaltimoreFire Damage Restoration in Baltimore, MD

***Update - after a call from Kyle personally with apologies, a walk through of what's being done to try to improve this for future customers, and another call after researching contractors in our area, I've raised my rating a tad. Still was terrible for us, but credit for taking ownership of the issue and trying to improve. Thank you, Kyle. To start with, we had water damage remediation and nothing else (no repair.) It's a very long story that character limits won't let me post, but basically everything everyone else has said is true - their scheduling is abysmal, their communication and professionalism is almost worse, and they make promises that they then can't keep (oh sorry, that's just for Maryland. Oops!) They hook you with the speedy emergency response, then drop the ball every single time after that. Every. Single. Time. And worse still, they resort to pointing fingers at each other as a reason why things went awry (the Baltimore office blamed Ashley, she said it wasn't her, and then Kyle made her do all of the dirty work communicating with us.) And Kyle - man, you may be the biggest issue. Your awful scheduling, empty promises, and lack of follow through is embarrassing. Sad, because everyone (except him) is friendly and lovely and seems to be trying to help; it just begins and ends there. Can't give an opinion on price as insurance is paying, but it's too much in our opinion for the level of service received.

This is one of the best companies in the entire state of Maryland and the DMV. They are very efficient and very professional. Totally recommended for any type of work. My best references. American Water damaged is the best company doing reconstruction. They always provide high-quality care to their clients, protecting and covering their belongings in their homes, and are very organized and clean. They rebuild quickly, and I'm completely happy with their work. ⭐️⭐️⭐️⭐️⭐️

The technicians were all very nice and professional. However, I had multiple issues from start to finish. Based on all of this, I would strongly recommend against using American Water Damage. 1. During the initial inspection after the plumber called them, the individual completing the inspection gave the impression that American Water Damage would complete both the demo and repairs. For example, when asked about the ceiling repair, he said, “We’ll paint the whole ceiling.” It wasn’t until after the demo was complete and my insurance adjuster reached out to American Water Damage that I found out that they do not do repairs in Pennsylvania. This was very frustrating as it required me to find a new company to complete the repairs after the demo was already complete, and had I known this in the beginning, I likely would have hired another company to complete both the demo and repairs. 2. One of the dehumidifiers left by American Water Damage leaked all over, leaving more water damage than what was there originally. This required new equipment for additional days. I’m not sure if this was due to faulty equipment or human error when setting it up, but in either case it was the fault of American Water Damage, as they should have ensured the equipment was good working condition before leaving. When I called to ensure my insurance company is not billed for the additional days the new equipment was here, they took a message for Kyle to review and follow up with me, but I never received a call back. 3. Every single time the technicians came out, they were late. The first time, they arrived 45 mins after the scheduled 2 hour window. The second time, they were 2.5 hours after the scheduled window. The third time, after I was explicit when scheduling that I want to ensure they arrive in the scheduled window, they were 15 mins late. It was only the last time that they reached out 10 mins before the window ended to let me know they were running late. The first two times, I had to call them to ask when they would arrive, after which they called back 20-40 mins later. Overall, it was a terrible experience with American Water Damage, and I would strongly recommend not using their services.