About This Company
Paul Davis Restoration of Northwest Connecticut is a trusted fire damage restoration company serving West Hartford, CT and the surrounding region. As part of the national Paul Davis network, we provide comprehensive restoration services including fire damage repair, smoke cleanup, water damage restoration, and emergency mitigation. Our IICRC-certified technicians are available 24/7 for emergency response to minimize further damage to your property. We work directly with insurance companies to streamline the claims process and handle all communication on your behalf. With decades of experience in residential and commercial restoration, our team delivers professional, efficient service when you need it most. We pride ourselves on clear communication, prompt response times, and quality workmanship that restores your property to its pre-loss condition.
Services
Services Offered
Full-service fire and smoke damage restoration for residential and commercial properties.
Fire Damage Assessment
Structural evaluation and damage documentation for insurance claims.
Smoke & Soot Removal
Dry and wet cleaning methods to remove soot from all affected surfaces.
Structural Cleaning
Deep cleaning of walls, ceilings, and framing to remove fire residue.
Content Restoration
Cleaning and deodorizing of salvageable personal property.
Deodorization
Thermal fogging and hydroxyl generation to eliminate smoke odors.
Board-Up & Tarping
Emergency securing of openings to prevent weather and security intrusion.
We had water damage from an ice dam on the roof. They were very quick to respond and start the mitigation work once the dam melted. Satisfied with the work, I wanted to have them do the rebuild as well, but the communication fell apart at this point. It took several weeks of back and forth before I got someone to agree to put together a quote. I was promised a week, waited two weeks, reached out and was assured it would be sent within the day. Still never got the quote, called and texted the project manager several times over the next couple of days, but he stopped responding. Reached out to let him know I would be moving forward with a different contractor due to the difficulty getting the quote and again never got an acknowledgement. Still have a hole in my ceiling which at this point won’t be fixed until at least late May, and feeling like this has been a big waste of my time.
Read before you hire this company! My experience has been very difficult. The comments about the lack of communication are completely true. I sit here today. with my project that we have a signed contract unfinished. Have already experienced multiple no shows when they said they would do the work, they had to pull off a 3rd party contracting company because they also didn’t do what was agreed upon with replacing a ceiling. My project manager is often nowhere to be found outside of Monday-Friday when he is the one scheduling guys outside of those days. The comments also about the mess (dust) are also true I have a children’s playroom downstairs that now needs to be fully cleaned as everything is dusty from the work they have completed. This is just a very unprofessionally run operation in my only experience. The gentlemen are very nice but unfortunately do not follow through. I would stay far away and not recommend unless you enjoy dealing with headaches.
Siding job was done in a professional manner. Care was taken. All communication with the insurance company was done properly and promptly. Highly recommend.
Reviews pulled from Google · Refreshed monthly
About Paul Davis Restoration of Northwest Connecticut
Paul Davis Restoration of Northwest Connecticut is a trusted fire damage restoration company serving West Hartford, CT and the surrounding region. As part of the national Paul Davis network, we provide comprehensive restoration services including fire damage repair, smoke cleanup, water damage restoration, and emergency mitigation. Our IICRC-certified technicians are available 24/7 for emergency response to minimize further damage to your property. We work directly with insurance companies to streamline the claims process and handle all communication on your behalf. With decades of experience in residential and commercial restoration, our team delivers professional, efficient service when you need it most. We pride ourselves on clear communication, prompt response times, and quality workmanship that restores your property to its pre-loss condition.
Company Details
- Founded
- Est. local business
- Service Area
- West Hartford + surrounding CT
- Hours
- 24/7 Emergency Response
- Jobs Completed
- Verified via Google Reviews
- Certifications
- IICRC Certified
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Certifications
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