ServiceMaster DSI - HartfordFire Damage Restoration in Hartford, CT

We had a fire at our house which sustained both fire and water damage. ServiceMaster DSI was outstanding. They were here the same day as the fire to set up equipment and then here daily for a week to monitor progress and clean everything up. Angel was one of our lead workers and was very communicative with when he was coming, explained everything and did an awesome cleanup. Lori the supervisor stayed the entire first day to oversee the operation which was super helpful. There were also 3 other workers for the initial clean up. Everyone was very professional and helpful. Made a difficult situation much more bearable. Highly recommend.

I hired ServiceMaster after a water leak in my condo flooded my kitchen and bathroom and caused a significant amount of water damage with mold. Jake from ServiceMaster responded and worked directly with our insurance company alleviating a lot of the stress and streamlining communication. The work was done professionally and I'm a timely manner. I was very happy with the results. If you have the opportunity to hire them, I recommend you do.

Reposting as the company asked me to take the review down in good faith while “looking into the claim”. I had a water leak that ended up dropping some ceiling on the first floor so I submitted a claim to Travelers and upon speaking with my agent they advised they use and dispatch ServiceMaster for their restoration and water damage services. I spoke with a representative whom got people scheduled quickly, however after the first field visit it all went downhill. We had trouble getting a hold of the service technicians in the field who were supposed to be there to check on the equipment and status of water damage. After not hearing from the technicians and having to reach out to contacts directly rather than the office schedule their employees and hold the responsible we uncovered that one of the dehumidifiers had the hose disconnected and was leaking water all through the floor on the first half bath. This water penetrated the tile floor, cement board underlayment, and subfloor; dripping and leaking into the basement below. No technicians on site, I had to turn the machine off myself to make sure no further damage was done. The come and replace the equipment the next day, and then it runs for about 5 days straight tripling my electric bill. After it tested at an adequate moisture level the machines were removed. Now I’m left with further damage to my condo AFTER ServiceMaster was dispatched by my insurance company. And nobody wants to be responsible for damages. The fact of the matter is these damages would not have happened if ServiceMaster did not come into my home. I would use someone else or think twice about using ServiceMaster so you don’t have the same headache as me. Original claim 6/23/25. Still not back into my place. BEWARE.