About This Company
Total Restoration is a trusted fire damage restoration contractor serving Berlin, CT and surrounding communities. With over 15 years of industry experience, they specialize in comprehensive fire damage restoration, water damage mitigation, and emergency cleanup services. Their professional team provides 24/7 emergency response to homeowners and commercial properties facing catastrophic damage. Total Restoration works directly with insurance companies to streamline the claims process and minimize out-of-pocket expenses for clients. They handle fire damage assessment, soot and smoke removal, structural repairs, content restoration, and complete property reconstruction. The company is known for exceptional communication, professional service delivery, and compassionate customer care during stressful situations. With a perfect 5-star rating from 273 verified customer reviews, Total Restoration demonstrates consistent excellence in restoration services. Their team includes knowledgeable technicians who understand the complexities of fire and water damage restoration. Available for emergency service calls throughout Connecticut, Total Restoration responds quickly to minimize secondary damage and begin the recovery process immediately.
Services
Services Offered
Full-service fire and smoke damage restoration for residential and commercial properties.
Fire Damage Assessment
Structural evaluation and damage documentation for insurance claims.
Smoke & Soot Removal
Dry and wet cleaning methods to remove soot from all affected surfaces.
Structural Cleaning
Deep cleaning of walls, ceilings, and framing to remove fire residue.
Content Restoration
Cleaning and deodorizing of salvageable personal property.
Deodorization
Thermal fogging and hydroxyl generation to eliminate smoke odors.
Board-Up & Tarping
Emergency securing of openings to prevent weather and security intrusion.
Total Restoration is a great company! Jeff, the project manager, was an absolute delight to work with. He was conscientious and communicative every step of the way in managing my basement rebuild. I recommend the company to take care of insurance claim projects. The workmanship was very good, and we are so happy with our new basement. I took one star off because my rebuild project was delayed a few times. The damage occurred in early April and the project was finished in early September. Perhaps this is par for the course with insurance and mitigation companies. There were several factors that contributed to the delay. My project was nonessential for me to continue living in my house, not that way that a roof repair or fire mitigation is. The wind storm in July tore down a bunch of tress, and the company took on jobs to get people back in their homes. The company was/is rapidly growing and expanding, so my project was handed off a few times, and this caused more delays. For the most part, temporary circumstance delayed my rebuild. I still recommend the company.
I had a great experience with Total Restoration. The entire team was professional, responsive, and easy to work with from start to finish. They kept me informed throughout the process, showed up when they said they would, and the quality of their work exceeded my expectations. It’s clear they take pride in what they do and genuinely care about their customers. If you’re looking for a trustworthy restoration company in the Berlin area, I would definitely recommend Total Restoration!
I highly recommend Total Restoration, especially Ben! He has an incredible work ethic and consistently goes above and beyond for every client and every service. Ben is extremely kind, professional, and thorough with every job he takes on. He truly cares about his work and making sure his clients are taken care of. It’s clear that he takes pride in what he does and always goes the extra mile. Great company and exceptional service!
Reviews pulled from Google · Refreshed monthly
About Total Restoration
Total Restoration is a trusted fire damage restoration contractor serving Berlin, CT and surrounding communities. With over 15 years of industry experience, they specialize in comprehensive fire damage restoration, water damage mitigation, and emergency cleanup services. Their professional team provides 24/7 emergency response to homeowners and commercial properties facing catastrophic damage. Total Restoration works directly with insurance companies to streamline the claims process and minimize out-of-pocket expenses for clients. They handle fire damage assessment, soot and smoke removal, structural repairs, content restoration, and complete property reconstruction. The company is known for exceptional communication, professional service delivery, and compassionate customer care during stressful situations. With a perfect 5-star rating from 273 verified customer reviews, Total Restoration demonstrates consistent excellence in restoration services. Their team includes knowledgeable technicians who understand the complexities of fire and water damage restoration. Available for emergency service calls throughout Connecticut, Total Restoration responds quickly to minimize secondary damage and begin the recovery process immediately.
Company Details
- Founded
- Est. local business
- Service Area
- Berlin + surrounding CT
- Hours
- 24/7 Emergency Response
- Jobs Completed
- Verified via Google Reviews
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