North Alabama Restorations, Inc.Fire Damage Restoration in Toney, AL

Our home suffered significant damage from a water leak in the attic, which ruined walls, hardwood floors, and kitchen cabinets. North Alabama Restoration (NAR) was hired to complete a full renovation, which grew to include a highly desired structural change. Our experience with Project Manager Gary Wise, was phenomenal. Gary was professional, empathetic, and highly knowledgeable. He walked us through every step of the complexities of all task, to include, but not limited to, the removal of the kitchen wall with clarity. His communication was exceptional, with daily updates and constant availability. Gary’s coordination was outstanding. Managing one of the best teams I’ve had the pleasure of working with (Hector, Anahi, Mario, Moises, Willian, Fernando), and seamlessly integrating the demo, framing, drywall, flooring, painting, cabinetry, and electrical teams was no small feat. He kept the project on track and minimized disruption to our daily life. The wall removal was the most impressive part. The process was handled expertly, from proper beam installation to seamlessly integrating the new open space. The transition between the old and new areas is flawless, with perfect ceiling lines and flooring alignment. The damaged sections were perfectly matched. The new flooring flows beautifully throughout our home without a hint of inconsistency. The painting was a meticulous work that created a cohesive look throughout the combined living area. The new kitchen is now the centerpiece of our open living area. The design and installation are superb, making it both highly functional and socially connected to the living room. We would also like to thank Brandon, who walked us through every step of the insurance process with expert knowledge and clarity. What started as a damaging leak became an opportunity to completely transform our home. Removing the wall was a game-changer, and it was executed perfectly. Gary and NAR exceeded every expectation. Their ability to manage a complex, multi-phase project with such professionalism and skill is remarkable. We now have a beautiful, modern, open living space that we absolutely love. We cannot recommend them highly enough. For anyone needing restoration or considering a major remodel or renovation I would highly recommend North Alabama Restoration (NAR) and Project Manager Gary Wise as the definitive choice. Michael & Natalie J

I highly recommend North Alabama Restorations, Inc. They have done a wonderful job for us on two separate occasions. First of all, their thorough and detailed damage assessments and estimates were readily accepted by our insurance company (Hartford). They communicated with the insurance company and provided us with detailed paperwork. Once the jobs were scheduled, the work crews unfailingly arrived promptly when scheduled and worked diligently. They were fast, courteous, and competent. Gary Wise, our Senior Project Manager, kept us up to date on the progress and immediately took care of any minor concerns we had. We were very impressed and grateful..

The day a major roof leak occurred our insurance company contacted North Alabama Restorations for mitigation. Jimmy, in charge of mitigation, was there in less than 2 hours after we contacted our insurance company and took extensive steps to mitigate the water damage and prevent further damage. He stayed in touch with us to make sure we weren't having other problems and got our area rug cleaned. He even remained in contact during the time we waited for our insurance to process the claim and have an insurance appraiser come to the house. Dre, the estimator, was phenomenal in his help coordinating with our insurance company and the appraiser. He not only did the work necessary to get information to our insurance company but worked with us explaining the process and how to proceed to make sure everything was done to our satisfaction. When we asked about having some additional things done separate from the insurance claim, he also worked with that so that things that we have wanted done before the leak were done in conjunction with the repairs. We truly appreciate all his efforts. The team that replaced the roof was wonderful to work with. They did a great job with the roof and cleanup after. Jason, the project manager for the interior work, was great at making sure everything was completed in a timely and professional manner. He checked the progress daily and was very diligent in ensuring that everything was done efficiently and exceptionally well. When a couple of pieces of furniture were dinged during the transit to/from storage, he made sure that the damage was fixed to be as good as new as possible. He is responsible for helping make this as easy as it could be in our dificult situation. The teams working in the house were professional, polite and did a wonderful job restoring our home. We are very grateful for the efforts and results of NAR and highly recommend them.